WHO WE ARE

Operators building
for operators.

ZumoIQ is a hospitality platform built in Costa Rica for independent businesses. Our focus is narrow: turn every Google review into a professional reply written in the owner's brand voice, then surface what to fix next.

Audit my business See the product

WHO LEADS ZUMOIQ

Founding team

Natalia Flores

CO-FOUNDER & CEO

Natalia Flores

Natalia Flores is a professional and entrepreneur with experience in project management, business development, and customer relations. She is passionate about identifying growth opportunities for companies and supporting initiatives that strengthen their presence, reputation, and connection with their customers.

  • Gestión de proyectos
  • Desarrollo de negocios
  • Atención al cliente
Project management Business development Customer relations
LinkedIn San José, Costa Rica
Pablo Segura

CO-FOUNDER & CTO

Pablo Segura

Co-Founder and CTO. AI researcher with over 15 years of experience translating research findings into real-world products. Technical strategist who bridges product architecture, team scaling, and business profitability.

  • Investigación en inteligencia artificial aplicada
  • Estrategia técnica de producto
  • Liderazgo de equipos de investigación y producto
AI research Technical strategy Team leadership
LinkedIn San José, Costa Rica

WHAT WE BUILD

Features available in beta for founder customers.

Each card below is a workflow that ZumoIQ runs for founder-program customers today. The product roadmap further down the page covers what is being added next. We use safe AI models to draft replies, and the owner always approves before publishing.

01 · GOOGLE REVIEWS

LIVE

Replies in the owner's brand voice.

Our brand-voice extractor learns the owner's tone from two existing replies. Safe AI models draft every new review reply in that voice. The owner approves in one tap before publishing.

02 · AUTO-PUBLISH

LIVE

Replies published directly to Google.

Approved drafts are pushed to the Google Business Profile without leaving ZumoIQ. Response rate moves toward one hundred percent without toggling between apps.

03 · GBP AUDIT

LIVE

Field-by-field profile audit.

A self-serve audit at /audit scores the Google Business Profile across hours, photos, categories, phone, website and description. Returns a numeric score and a prioritized list of gaps in under two minutes.

04 · ACTION PLAN

LIVE

30-day plan for your business.

A seven-step plan ranked by impact, generated from your reviews and profile. Each step is concrete: who, what, when. No filler tasks.

05 · POST-VISIT CSAT

LIVE

Hear concerns while you can still resolve them.

A post-visit survey delivered via QR or short link. Every guest can leave a public review on Google; when someone reports a poor experience, we also alert the owner so the issue can be handled quickly.

06 · WHATSAPP ALERTS

LIVE

Owner notifications for urgent cases.

A WhatsApp notification to the owner when CSAT or sentiment crosses a threshold. The owner intervenes while the customer is still on the premises.

07 · MULTI-LOCATION

LIVE

Dashboard for chains and groups.

KPIs by branch and rolled-up across the chain. Operators see the weak location at a glance and drill down without switching dashboards.

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PRODUCT ROADMAP

What we are building next.

Two items on the roadmap. We do not pre-sell features; status is reported honestly.

Q3 2026 IN PROGRESS

Hacienda 4.4 e-invoicing.

Electronically signed XML invoices integrated with the Costa Rican tax authority. Removes the manual payment-status tracking the admin records today.

2027 PLANNED

LATAM expansion (MX, CO, PE).

Once the platform serves 200 or more Costa Rican operators consistently, we port to neighboring markets where the operator persona is similar.

OUR THESIS

Four convictions that shape the product.

01 · INDUSTRY

Hospitality is a relationship business.

Every review, every message, every booking is a touchpoint with a customer. The platform reduces friction without making the interaction feel mechanical.

02 · APPROACH

AI that disappears into the workflow.

The owner already has a job. Our software pre-drafts, ranks, and surfaces. The human still decides. Nothing autopilots without explicit approval.

03 · MARKET

Built where we live, sold where we live.

Costa Rica is a real first market, not a beta. The product is shipped in Spanish before English, priced in dollars at local levels, and tested with operators we can visit in person.

04 · BUSINESS

Unit economics that work at $9 to $79 per month.

AI cost per customer stays below $0.20 per month at expected usage. The pricing is sustainable without venture-scale capital requirements.

WHY WE BUILD HERE

We build close to the operators we serve.

We work with restaurants in Costa Rica because the operator persona here is sharply defined across restaurants, salons, clinics and hotels. We learn directly from owners, our team sits in the same time zone, and every decision is informed by what we hear back from them.

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